📄 REFUND & CANCELLATION POLICY – Holidaysnext
Last Updated: [06-Dec-2025]
At Holidaysnext, we aim to provide smooth and reliable travel experiences. This Refund & Cancellation Policy explains the rules for cancelling bookings, memberships, and packages, as well as the process for refunds.
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1. General Terms
• All bookings and memberships purchased from Holidaysnext are subject to this Refund & Cancellation Policy.
• Customers must provide accurate details at the time of booking to avoid issues with hotel check-ins or travel confirmations.
• Cancellations or refund requests must be made through email or WhatsApp to our support team.
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2. Cancellation Policy for Hotel & Holiday Packages
A. Before Confirmation (Pre-Booking Stage)
• If a customer cancels before the package is confirmed, a nominal service fee may be charged.
• If the booking has already been processed with hotels/flights, cancellation charges will apply.
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B. After Booking Confirmation
Cancellation charges depend on the time left before the travel date:
C. No Show / Early Check-Out
• If a customer does not show up at the hotel or leaves early, no refund will be provided.
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3. Cancellation of Membership Plans
• Membership purchases are non-refundable under any circumstances.
• In case of EMI plans, the customer must continue paying remaining installments even if the membership is not used.
• Membership benefits are valid as per the membership agreement.
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4. Modification / Rescheduling Policy
• Rescheduling requests depend on the availability of hotels and travel partners.
• If allowed, a rescheduling fee may apply based on new dates and hotel rules.
• Any difference in price due to changes in dates, season, or room type must be paid by the customer.
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5. Refund Policy
• Refunds (if eligible) will be initiated only after approval and cancellation confirmation from hotels or vendors.
• Refunds will be credited using the original payment method only.
• Refund processing time is 7–14 business days, depending on bank/payment gateway.
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6. Non-Refundable Situations
Refunds will not be applicable in the following cases:
• Customer provides incorrect details (name, date, ID proof mismatch).
• Cancellation due to personal reasons (health, schedule, financial reasons, etc.).
• No show at the hotel.
• Packages booked under “Special Deals,” “Flash Sales,” “Festive Deals,” “Blackout Dates,” or “Non-Refundable Packages.”
• Unused days/services in the package.
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7. Company-Initiated Cancellations
In rare cases, Holidaysnext may cancel or modify a booking due to:
• Natural disasters
• Government restrictions
• Hotel overbooking
• Technical errors
• Safety concerns
In such cases:
• Customers will be offered a rescheduled date or alternative hotel/package of similar category.
• If no option is acceptable, a refund may be considered at the company’s discretion.
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8. Force Majeure
Holidaysnext is not responsible for:
• Natural calamities
• War, strikes, lockdowns, political unrest
• Flight cancellations
• Weather disturbances
Refunds are subject to hotel/vendor guidelines.
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9. How to Request a Cancellation or Refund
To initiate cancellation or refund, email or WhatsApp us with:
✔ Customer Name
✔ Registered Phone Number
✔ Booking ID / Membership ID
✔ Package Name
✔ Reason for Cancellation
Email: support@holidaysnext.com
Helpline: 8560015156 / 57
Our support team will respond within 24–48 hours.
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10. Contact Information
Holidaysnext
Registered Business Name: Holidaysnext
Address: B 57, New Krishna Park, New Delhi – 110018
Email: support@holidaysnext.com
Helpline: 8560015156 / 57
Website: holidaysnext.com